FAQ

Please refer to the Terms and Conditions of Use and Privacy Policy on the website but here is a summary of some Frequently Asked Questions.

How long does a membership to Zen Bar Review last?
The online membership lasts from the date of purchase until the date of your bar exam which is listed on the purchase receipt.

Do you only recommend your online course for bar exam students?
No. We recommend that bar exam students take advantage of another large bar exam preparation program for the legal concepts.  Zen Bar Review is a supplement to a traditional bar exam preparation program.

Do traditional bar exam preparation courses cover wellness concepts for bar exam students?
No; not in depth. Your health and wellness is not the focus of their services. That is why we created Zen Bar Review so that you would have this information for health/wellness/test anxiety.

Can test anxiety potentially prevent a person from passing the bar exam?
Yes. That is why we feel that the membership program with Zen Bar Review is so important for bar exam students.

Are only certain exams or certain states applicable to Zen Bar Review?
No. Zen Bar Review is for any bar exam in any state. We recommend that you use Zen Bar Review’s membership program during the months leading up to your largest and most stressful bar exam test date (such as the MBE, etc.).

If I defer my bar exam to another test date, how does that affect my Zen Bar Review membership?
Please see the “Refund Policy” answer. The membership to Zen Bar Review lasts for six months from the date of purchase so please use the resources during the time that you purchased Zen Bar Review.

Who should I contact if I have a question?
You may email info@zenbarreview.com if you have a question as a prospective customer and you can email support@zenbarreview.com if you have a question about a current membership. There is also a Contact Form on the website as well as phone numbers, etc. We answer the questions in the order that they arrive on Monday through Friday excluding holidays. Please be patient; your understanding is appreciated.

What resources are we allowed to download?
You may download the MP3 (audio) and PDF (printed documents). But you may NOT download any videos since these are copyright and intellectual property of Bar Exam Inc d/b/a Zen Bar Review. In addition, the membership resources are only allowed to be used by the enrolled bar exam student (Registered User) and may not be shared with anyone else.

What happens if I forgot my username or password?
Please request another username or password online at the log in page of the membership area.

Does Zen Bar Review offer tutoring of the law such as for the MBE, MPRE, state multiple/choice, state essays, etc.?
No. Zen Bar Review does not offer any legal tutoring. Zen Bar Review only offers an online wellness membership program with 24/7 access. We are building another website called Zip Bar Review (www.zipbar.com) which will tutor the legal concepts in an online membership format. However, Zip Bar Review is under construction and not yet available. Please check back later to see when Zip Bar Review is available.

Should I see a doctor if I have any medical questions?
Yes, please see a medical professional.

The information contained in or made available through the Site cannot replace or substitute for services of trained professionals in any field, including, but not limited to, legal, medical, psychological, financial, life coaching, or other professional or career-related matters. In particular, you should regularly consult a doctor in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention.  Bar Exam Inc and its Related Entities make no representations or warranties concerning any treatment, action, or application or preparation by any person or entity offering information, recommendations, or referrals, including, but not limited to offering stress reducing techniques, test anxiety techniques, and wellness tips within or through the Site. The Site, Bar Exam Inc or its Related Entities will not be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness, death, or failure to pass a bar examination. You alone are responsible and accountable for your decisions, actions, and results in life, and by your use of the Site, you agree not to attempt to hold Bar Exam Inc or its Related Entities liable for any such decisions, actions or results, at any time, under any circumstance. Results and benefits from the use of the Site, Bar Exam Inc’s bar programs, products or services vary with each user, and any user testimonials or posted comments describing positive results and benefits may not be typical.

Am I expected or required to contact any of the professionals in the membership area?
No. Everything in this membership program is self-contained in your membership area. However, if you feel that you want to explore the information further with a particular professional, you may contact that professional and inquire if he/she is available to work with you separately. Please understand that all of the professionals are very busy and they have their own clients. Therefore, please be very courteous and patient if you contact them. Please make sure to attend any appointments that you make with them or cancel within 24 hours if necessary. Zen Bar Review is not involved in the transaction if you work with one of the professionals outside of our membership area. The professionals are very excited about working with bar exam students outside of the Zen Bar Review program but their availability is subject to their own schedule.

What is the “One More Time Guarantee?
Zen Bar Review offers a free “One More Time Guarantee” Program for Registered Users who do not pass the bar examination the first time and meet the “One More Time Guarantee” qualifications.

If you take a Zen Bar Review program for the first time for a particular state and exam date you registered at the time of purchase and you do not pass that state’s bar exam, you can study again with that particular bar review program, in which you were enrolled and a Registered User, for free subject to the following eligibility requirements: (i) You must have been enrolled in a Zen Bar Review program for the exam you did not pass; and (ii) You must provide written notification via email or fax to Bar Exam Inc within 14 days of the posting of bar exam results posted by the Bar Examiners for the state in which you took the exam; written notification must identify which bar review program for which you participated and must include a copy of the official failure notice from the Bar Examiners in which you are identified as not passing.

To provide proper notice, you must send written notice to the bar review program in which you are a paid Registered User as follows, subject to other Notice Procedures set forth in Section 17: support@zenbarreview.com or via fax to (413) 647-0222, “ATTN:  Zen Bar Review–‘One More Time Guarantee’ Request” in the subject line and include your full name, mailing address, email address, phone number, and fax number and identify which Bar Exam Inc bar program you enrolled and which state you took the bar exam but did not pass.

The “One More Time Guarantee” will apply only to the Bar Review program taken by a Registered User and may not include a substitute or exchange of a different Bar Review program. Compliance with the eligibility requirements shall be solely determined by Bar Exam Inc. Once qualified, the free “One More Time Guarantee” Program is limited to Bar Exam Inc providing the same type of Bar Exam Inc. bar exam review course which you enrolled to study for the bar exam you did not pass. The “One More Time Guarantee” is also restricted to the same state bar exam course and online materials (updated where available) for the examination you took but did not pass. Your free “One More Time Guarantee” Program must be completed within the next two (2) bar exam test dates offered for that particular bar exam you did not pass or within one (1) year of the bar exam you took but did not pass, whichever period is shorter, and does not include any upgrades, including supplemental workshops or a second set of books; however, new lecture handouts and online materials and videos are included if available. If you would like additional services or materials beyond the free repeat program, you are responsible for ordering, enrolling, and paying for such services or materials.

What is the refund policy?
You may be eligible for a refund subject to the following requirements and limitations. To qualify for a refund, you must provide written notification of cancellation to Bar Exam Inc and request a refund within three (3) days of receipt of access to online materials requiring paid registration, username and password, or within three (3) days of receipt of physical materials or services rendered; (ii) and return all physical materials, if any, at your expense with a return postmark dated within three (3) days of initial receipt; (iii) physical materials must remain unmarked to receive a refund; and (iv) Bar Exam Inc will refund any amounts paid, less a restocking/administrative fee of $50.00 upon proper receipt of proper refund notice and completion of the other refund/cancellation requirements described herein. If you paid for your bar review course materials via credit card, your refund will be credited to the same credit card in which you made payment to Bar Exam Inc.

To provide proper refund notice, you must send written notice to the bar program to which you are a paid member as follows, and subject to the Notice Requirements set forth in Section 17:  support@zenbarreview.com  or via fax to (413) 647-0222, “ATTN:  Zen Bar Review-Cancellation and Refund Request” and include your full name, mailing address, email address, phone number, and fax number.

However, you agree that you may not cancel your enrollment and/or registration once you have accessed any Bar Exam Inc online bar review course content, including but not limited to Zen Bar Review. Once you have accessed any such Bar Exam Inc online bar review course content, you agree that no refund or exchange in full or part will be made available to you. No other requests for refunds or exchanges will be honored. Should you cancel your order and/or receive a refund, you acknowledge you will no longer be eligible for the “One More Time Guarantee” Program. Offer of a refund does not apply to orders placed within 30 days of the next bar examination date for the state in which you have or planned to take the bar examination.